Executive Vice President and Chief Operating Officer

Req Number: ZLHE51
Location: Buffalo, New York
Posted: 10/11/2023
Category: Life Sciences/Healthcare : Hospital/Health Systems
Job Type: Permanent

Position: Executive Vice President and Chief Operating Officer
Company: Kaleida Health
Location: Buffalo, New York
Reporting Relationship: The EVP and Chief Operating Officer (COO) will report to the President and Chief Executive Officer, Donald Boyd

Organization Background
For more than 165 years, the hospitals and health care facilities of Kaleida Health (KH) have been providing quality care to the communities comprising the eight counties of Western New York (WNY). Led by President & Chief Executive Officer Donald Boyd, Kaleida Health is a $2.2B health system and the largest healthcare provider and private employer in the area, and a major teaching affiliate of the University at Buffalo. Kaleida is also affiliated with Great Lakes Health System of WNY, the entity integrating Kaleida Health, Erie County Medical Center (ECMC) and the University at Buffalo School of Medicine and Biomedical Sciences. In addition, Kaleida Health’s hospitals support residency training programs of the University at Buffalo, training hundreds of residents each year.

This five-hospital system serves the area's eight counties with state-of-the-art technology and comprehensive healthcare services. Its expert, compassionate healthcare professionals are committed to providing the best possible outcomes and experience for patients and visitors.

More than one million sick or injured patients choose a Kaleida Health facility annually, including Bradford Regional Medical Center, Buffalo General Medical Center/Gates Vascular Institute, DeGraff Medical Park, Millard Fillmore Suburban Hospital, John R. Oishei Children's Hospital and Olean General Hospital. Kaleida also provides important services through two long-term care facilities, outpatient clinics, and home health care through the Visiting Nursing Association of WNY, Inc.

Kaleida Health in Buffalo, New York has a rich and impactful history that has shaped healthcare in the region. Established in 1998, it was the result of a merger among Buffalo General Health System, Children's Hospital of Buffalo, and Millard Fillmore Health System. This merger created a dynamic healthcare system that aimed to provide comprehensive, state-of-the-art medical services to the community. Over the years, Kaleida Health has expanded its reach and influence by incorporating additional hospitals and facilities into its network through its relationship with Upper Allegheny Health System. Through its commitment to innovation, research, and patient-centered care, Kaleida Health System has become a leading healthcare provider, catering to the diverse medical needs of Buffalo and the surrounding areas.

Mission, Vision, Values
 To advance the health of the community.
 To provide compassionate, high-value, quality care, improving health in Western New York and beyond, educating future health care leaders and discovering innovative ways to advance medicine.

Organizational Overview
Kaleida Health Hospitals
Buffalo General Medical Center/Gates Vascular Institute is the largest Kaleida Health facility and a major teaching affiliate of the Jacobs School of Medicine and Biomedical Sciences at the University at Buffalo. As a 484-bed acute care medical center located on the Buffalo Niagara Medical Campus in downtown Buffalo, NY, Buffalo General Medical Center/Gates Vascular Institute provides a wide spectrum of clinical inpatient and outpatient services, along with specialized medical and surgical programs.

Adjacent to Buffalo General Medical Center, Gates Vascular Institute is a combination of the finest researchers, surgeons, physicians, and other clinicians devoted to the study, treatment, and prevention of cardiac, stroke and vascular diseases. Designed to promote a collaborative environment, Gates Vascular Institute brings the brightest medical minds together on behalf of the patients of Western New York.
DeGraff Medical Park was established in 1914 to serve the healthcare needs of Buffalo's Northtown communities. As part of Kaleida Health, DeGraff's identity has evolved to better serve the community's common healthcare needs of today, while maintaining the gateway to advanced care when required. DeGraff’s state-of-the-art Emergency Department, exceptional physicians and experienced staff are proud to serve their community and rank among the best in the delivery of overall patient satisfaction.

Millard Fillmore Suburban Hospital is a full service, 265-bed acute care teaching hospital and a part of Kaleida Health. Located in Amherst, one of Western New York’s fastest growing suburbs, the facility is proud to serve those residing in the local community and nearby areas.
For more than 125 years, John R. Oishei Children's Hospital has been the regional center for comprehensive and state-of-the-art pediatric trauma, surgical and medical care, including neonatal, perinatal, and obstetrical services. As one of only 43 freestanding children's hospitals in the nation - and the only in New York State - the entire facility was built with children and families in mind. The 12-floor 185-bed modern facility is an integral part of the Buffalo Niagara Medical Campus, linking with Buffalo General Medical Center/Gates Vascular Institute, Jacobs School of Medicine and Biomedical Services at the University at Buffalo and more. The hospital enjoys a worldwide reputation for innovation and research and provides highly specialized care and treatment through a broad array of outpatient services.

Olean General Hospital (OGH) is a 186-bed facility located in Olean, NY. The hospital is an affiliate of Kaleida Health, and part of Upper Allegheny Health System (UAHS), which also includes Bradford Regional Medical Center (BRMC) in Bradford, PA. Both hospitals commonly are known as the “twin tiers.”

Kaleida Health Continuum of Care
Accredited by DNV Healthcare USA, Kaleida Health also provides important services through two long-term care facilities, outpatient clinics, and home health care through the Visiting Nursing Association of WNY, Inc. VNA provides a variety of home healthcare services throughout 10 counties in western New York and NW Pennsylvania. VNA’s services include home health, infusion pharmacy, medication delivery, and adult day services.

Great Lakes Health System (GLHS)
Great Lakes Health System is the largest health network in western New York and is an entity comprised of Kaleida Health, the University of Buffalo, Erie County Medical Center (ECMC), and the Center of Hospice and Palliative Care. Kaleida Health is the primary teaching hospital for students from the University of Buffalo, while the University of Buffalo supplies Kaleida health with faculty and research collaborations and initiatives. These organizations are also affiliated with General Physician, PC group (GPPC), a physician group which provides 350 high skilled physicians and advanced practice providers to ECMC and Kaleida Health in a collaborative and efficient approach. ECMC is a 573-bed health campus and verified Level 1 Adult Trauma Center, as well as a regional center for burn care, behavioral health services, transplantation, medical oncology and head & neck cancer care, and rehabilitation.
Strategic Initiatives
Kaleida Health has ambitions to raise the standard of care for patients in WNY. Kaleida Health intends to achieve this goal by pursuing growth in six key strategic areas:
 Patient Experience/ Access: Improve patient experience and access across all Kaleida Health sites of care, ultimately creating a consistent, signature experience.
 Physician Network & Practice Optimization: Fully optimize Kaleida Health’s physician Optimization Plan network specific to delivery of clinical care and business performance practices.
 Referral Management: Maximize in-network utilization across the full spectrum of care including all hospitals, ambulatory divisions, and affiliates, and GLIN’s community-based private practices.
 Cost/Financial Management: Carry out cost transformation strategies to ensure organizational and financial stability.
 Workforce/Human Capital: Ensure Kaleida Health employees and key stakeholders remain engaged, loyal, and incentivized to achieve key initiatives of the organization.
 Diversity, Equity & Inclusion: Become a more equitable and inclusive place to work and receive care that values and celebrates diversity.

The Opportunity
The Chief Operating Officer (COO) has responsibility over all system hospital and ambulatory operations for Kaleida Health. Serving as a member of the Executive Leadership Team and reporting to the President and Chief Executive Officer, Donald Boyd, the COO will drive operational excellence across Kaleida Health and will ensure hospital, ambulatory and related services are delivered in accordance with established quality standards and financial operations. The COO also represents Kaleida Health to various community, public and governmental organizations. He/she will assist the CEO in the development of organization priorities and goals that cover operations, human resources, financial performance and growth.

Key Responsibilities
The Chief Operating Officer (COO) will have a broad set of responsibilities. She/he will:
 Lead the development of, and is responsible for carrying out goals, objectives, plans, and policies established by the President and Board of Directors.
 Effectively direct and contribute to the strategic planning process by establishing network annual goals and approves entity annual goals to support its achievement. Recognize that trade-offs need to be made with sensitivity and be based on the needs of an evolving health care environment, ensuring changes are incorporated dynamically into the plan. Balance the desire for growth with the responsibility to achieve goals amidst rapid change.
 In partnership with clinical leadership, build and enhance the physician enterprise and assist in the evolution of the clinically integrated network.
 Ensure all network services (inpatient, outpatient, ambulatory, pre- and post-hospital) are delivered in accordance with quality and financial standards.
 Represent the network and its operations in public and community forums and in professional associations.
 Own and drive organizational short- and long-range operations and clinical objectives.
 Serve as chief advisor to the CEO and is the #2 leader for the health system; is extremely fluent in the business of healthcare.
 Drive programs and activities to promote a positive environment of engagement and professionalism, and achievement of the mission, vision, and values of the system.
 Facilitate a clear and open dialog regarding core values to internal staff and external constituents.
 Create and execute plans that promote quality, service, and growth with an eye towards efficiencies and synergies; ensure coordination of services and groups to achieve aggressive growth targets across all entities; create a proactive approach to growth.
 Ensure facilities are maintained with efficiency in operations and in meeting contractual needs.
 Create culture and environment that attracts, motivates, develops and retains qualified leaders and staff. Build and maintain collaborative relationships and integrates various perspectives in strategic and operational decision-making. Develop strategies to effectively collaborate with employed and independent providers.
 Align human aspects of operations and work with HR and leaders to engage colleagues and build talent capabilities.
 Drive endless pursuit of dynamic and disruptive products and processes that meet consumer needs and contribute to a patient-centered experience; champion work towards all satisfaction metrics.
 Leverage deep financial and strategic operations acumen to win support of approaches and create organizational commitment.
 Accelerate the continued evolution of the health system from fee-for-service to value-based care. Build teams and organizational structures and create new processes to support this transformation and to achieve system-wide population health goals.
 Lead the Enterprise Project Management Office (EPMO) to drive continued process and margin improvements throughout the health system.
 Collaborate with Human Resources to engage in evidence-based workforce development, recruiting, professional and career development, rewards/recognition and retention practices.
 Lead diversity, equity and inclusion priorities to ensure the best care for patients and families and that the workforce represents the community Kaleida Health serves.
 Build relationships with labor unions to advance join priorities.

Professional Experience/Qualifications
The Chief Operating Officer (COO) will have a proven record of accomplishments in leading and sustaining operational excellence in a large, matrixed healthcare system. The COO will drive improvement in all key healthcare metrics, such as patient satisfaction, employee satisfaction, physician engagement, quality, safety and financial performance.

Candidates should possess strong administrative skills in all aspects of health care administration including strategic planning, operations, patient care, finance, service line development, physician relations, clinically integrated networks, human resources, government relations, marketing, and vendor/payer contract negotiations. Further, experience with helping an organization transform from a fee-for-service environment to a more value-based care environment would be highly valuable. Kaleida Health is proactively moving forward with its population health efforts and this COO will play a major role in organizing and leading operations across the enterprise to help drive this change and achieve system-wide goals.

He/she will possess outstanding communication, listening and interpersonal skills, able to establish credibility and rapport with a broad set of executives and constituencies. He/she must be current on healthcare trends, policies, and regulations, both locally and nationally.

The successful candidate will bring the following skills, attributes, and abilities:
 A minimum of ten years of leading operations in a complex healthcare system, and/or integrated delivery system; five years of senior level experience in a health care environment with the knowledge, sophistication, and savvy to effectively manage operations of a major health system.
 Experience working in major teaching hospitals or academic medical centers and with labor unions is desirable.
 Experience working in an organization moving from fee for service to value-based care.
 Experience in both the inpatient and ambulatory environment is required, as the COO will oversee the operations and future growth/development across the continuum of care.
 Able to effectively execute organizational strategies, measure progress and commit to continually seeking opportunities for process improvement.
 Effectively coach colleagues to ensure high performance and/or prepare for success in potential advancement opportunities.
 Has experience in developing talent and understands how to drive change through talent strategy.
 Able to make tough choices that serve the best interests of the organization. Proven creative problem-solving skills with the willingness to take the initiative in leading and managing change.
 Effective consensus builder and a team player. Strong negotiation and persuasion skills and is able to work with multiple stakeholders to bring about a broad perspective.
 Comfortable working in a diverse environment; has the ability to deal with ambiguity and adapts easily to rapidly changing business conditions.
 Has advanced analytical and decision-making skills to organize, plan, and coordinate operational activities of the health system and participate in long-term strategic plans for growth and has a track record of success in driving in key metrics.
 A self-motivated, visible leader who has an open-door policy and empowers others.
 Can build effective and sustainable relationships internally across Kaleida Health and externally with all key stakeholders and partners.
 A commitment to diversity, equity and inclusion.

A bachelor’s degree is required. A master’s degree is highly desirable.
A competitive compensation package will be provided to attract outstanding candidates.


Korn Ferry shall provide equal employment opportunity to all qualified candidates, and will refer candidates without regard to race, color, religion, national origin, sex, age, disability, veteran status or any other legally protected basis.