Vice President of Loan Servicing
| Req Number: | WB3BRT |
| Location: | Fort Worth, TX |
| Posted: | 4/28/2026 |
| Category: | Financial : Wealth Management |
| Job Type: | Permanent |
Korn Ferry is partnering with our client on their search for a Vice President of Loan Servicing.
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Company Overview:
• Our client is a high-growth financial services organization generating $150M+ in annual revenue, with strong expectations for continued expansion in the coming years
• Backed by high-net-worth ownership, the business operates with a private equity-style mindset, emphasizing performance, scalability, and strategic growth
• The organization is currently undergoing a transformational phase, including an upcoming merger with a technology-driven servicing platform that will significantly enhance capabilities and bring additional capital and marketing resources
• With approximately 350 employees across the broader organization and a servicing group of 50–60 professionals, the company maintains a collaborative, high-performing, and entrepreneurial culture
• The environment is dynamic, fast-paced, and highly visible, requiring leaders who can operate both strategically and tactically while adapting to rapid change
• Offices are located in Fort Worth and Grapevine, TX, with this role primarily based in Fort Worth and presence in both locations
Role Summary:
• Title: Vice President of Loan Servicing
• Reports to: Executive Leadership / Ownership Group
• Location: Fort Worth, TX (in-office with regular travel to Grapevine office)
• Team Involvement: Oversees a servicing organization of 50–60 professionals, with established managers and supervisors in place
• Primary Focus: Provide executive leadership across all loan servicing operations, drive process automation and technology transformation, and serve as a strategic partner to ownership while positioning the function for significant growth and scalability
Key Responsibilities:
• Lead end-to-end loan servicing operations, including custodial functions, loan administration, collections, payment processing, and borrower account management
• Oversee portfolio performance, including delinquency trends, roll rates, and charge-offs, while driving strategies to optimize collections and minimize losses
• Provide executive-level oversight of servicing operations, ensuring accuracy, efficiency, and strong internal controls across all functions
• Partner directly with ownership and the board, regularly presenting performance updates, strategic initiatives, and operational insights
• Lead and execute technology integration initiatives, including system implementations, automation efforts, and process modernization to build a fully technology-enabled servicing platform
• Evaluate and improve servicing workflows, driving scalability and efficiency through automation and reduced reliance on outsourced/nearshore processes
• Oversee vendor relationships, including third-party servicing partners, collections agencies, and recovery vendors, ensuring performance and compliance standards are met
• Collaborate cross-functionally with finance, operations, technology, and executive leadership to align servicing strategy with overall business objectives
• Lead, mentor, and develop leadership within the servicing organization, establishing KPIs, accountability measures, and a high-performance culture
• Support and integrate upcoming merger activities, ensuring seamless operational alignment and scalability of servicing functions
• Act as a client-facing leader, managing relationships, setting expectations, and helping position the servicing platform in the market
Ideal Candidate Profile:
• Bachelor’s degree in Finance, Accounting, Business, or related field required; advanced degree preferred
• 10+ years of experience in loan servicing, loan operations, or portfolio management, with significant leadership responsibility
• Strong preference for experience in auto loan servicing or consumer lending environments
• Proven ability to operate at an executive level, including board interaction and strategic decision-making
• Demonstrated success leading large servicing teams and overseeing complex loan portfolios
• Deep understanding of collections, portfolio performance metrics, and servicing operations
• Experience implementing or optimizing loan servicing systems, automation, and technology platforms
• Background in high-growth, private equity-backed, or transformation-driven environments is strongly preferred
• Hands-on, roll-up-your-sleeves leader who can both execute and drive strategy
• Strong communication and leadership presence, with the ability to influence at all levels of the organization
• Forward-thinking mindset with a focus on innovation, scalability, and long-term growth
Compensation & Benefits:
• Target base compensation: Market competitive
• Bonus: Discretionary performance-based bonus
• Equity: Equity participation available
• Work Environment: In-office leadership role with high visibility and direct interaction with executive leadership and ownership
Selling Points
• Executive-level role with direct exposure to ownership and board-level interaction
• Opportunity to lead and transform a 50–60 person servicing organization in a high-growth environment
• Key leadership role in an upcoming merger with a technology-driven servicing platform
• Ability to build and implement a fully automated, technology-enabled servicing function
• Strong runway for growth and long-term leadership opportunity, with potential progression toward COO-level responsibilities
• High-impact role with influence across operations, technology, and strategic direction of the business
• Collaborative, open-door culture that is both high-performing and team-oriented
• Ideal for a hands-on, plug-and-play leader who thrives in dynamic, evolving environments
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Korn Ferry shall provide equal employment opportunity to all qualified candidates, and will refer candidates without regard to race, color, religion, national origin, sex, age, disability, veteran status or any other legally protected basis. Artificial Intelligence tools may be used in connection with the recruitment process for this position.
