Compensation Range: $150,000-200,000 + Benefits

Location: Nashville, TN

Work Schedule: On-site 5 days per week

Industry: Retail

About the Role

Our client is a rapidly evolving, multi site organization in the retail/industrial sector and is seeking a Manager of Infrastructure Services to lead the overall strategy, operations, and continuous improvement of the company’s IT infrastructure.

This leader will oversee all core infrastructure functions, including networking, servers, storage, cloud services, end user computing, voice systems, and security, while partnering closely with a third party MSP for day to day delivery. The role requires a hands on, seasoned infrastructure professional who can operate as both a technical expert and a strong operational leader.

This is a high impact position with significant visibility across the organization and the opportunity to guide the company through major modernization and cloud migration initiatives.

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• Assess the organization’s infrastructure landscape and develop recommendations to strengthen stability, scalability, and performance.

• Provide regular updates to leadership on system health, risks, and improvement opportunities.

• Define and manage service levels, operational standards, and performance expectations across infrastructure services.

• Lead and mentor the Infrastructure team, overseeing workloads, performance, development, and resourcing.

• Manage and hold the third party MSP accountable for high quality delivery across support, network operations, and systems administration.

• Oversee vendor and contract management, including licensing, renewals, and selection of new partners.

• Direct the design, implementation, and maintenance of company wide infrastructure, including network, servers, storage, backups, cloud platforms, and voice systems.

• Ensure strong availability, disaster recovery readiness, and security controls across all infrastructure components.

• Partner with application and business teams to ensure infrastructure meets evolving technical and operational needs.

• Establish and monitor infrastructure KPIs, including uptime, performance, and service delivery metrics.

• Drive continuous improvement by applying industry best practices across configuration, monitoring, patching, and lifecycle management.

• Resolve operational and technical issues, addressing root causes across people, processes, and technology.

• Partner with leaders across IT and the business to support project delivery, integrations, and system enhancements.

• Provide technical consulting and guidance on major organizational initiatives.

• Assist in developing and managing the infrastructure budget and capital planning.

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• Bachelor’s degree in Computer Science, Information Systems, or related field.

• 10+ years of experience in IT infrastructure spanning networking, servers, storage, cloud, and end user computing.

• At least 3 years of experience managing technical teams in an enterprise environment.

• Strong understanding of LAN/WAN architectures, server technologies, virtualization, storage systems, wireless, and endpoint technologies.

• Experience managing MSPs, vendors, contracts, and licensing.

• Advanced proficiency with Microsoft tools including MS Office, Outlook/Exchange, and general project management applications.

• Excellent communication and interpersonal skills — able to work effectively with both technical and non technical stakeholders.

• Ability to convey complex technical concepts in a clear, concise manner and provide effective training where needed.

• Experience supporting a distributed, multi site environment.

• Knowledge of cloud platforms (Azure preferred) and hybrid infrastructure models.

• Familiarity with ITIL practices and service management workflows.

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• Standard office environment with occasional travel to distributed sites.

• Fast moving, transformation focused organization with opportunities for major impact and leadership visibility.

Job Title: IT Manager, Infrastructure Services

Location: Nashville, TN

Job ID #: 510786663