Executive Vice President & Chief Operating Officer

Req Number: RPFDII
Location: Tampa, Florida
Posted: 5/20/2024
Category: Life Sciences/Healthcare : Hospital/Health Systems
Job Type: Permanent

Executive Vice President & Chief Operating Officer

Tampa General Hospital
The Opportunity

This is an outstanding opportunity to join a dynamic and distinguished executive team as the Executive Vice President & Chief Operating Officer (COO) for this nationally recognized, Level 1 Trauma Center with 1000+ beds located on beautiful Davis Islands in Tampa, Florida. The COO will have the opportunity to work in a highly collaborative environment to drive strong operational performance, strategic implementation, and clinical transformation through aligned efficiencies and technology.

Under the leadership of CEO, John Couris, who took the helm in 2017, TGH continues its era of strategic innovative growth and transformation. Building upon its rich synergies and patient-centric mission, TGH seeks to further develop leading-edge, seamless healthcare delivery across its service areas. To meet TGH’s ambitions and strategic objectives, a national search is underway for a distinguished operational leader to serve as the COO for Tampa General Hospital.

The COO must excel at developing and leading high-performing teams and have a superb track record of creating collaborative partnerships across the clinical enterprise. The ideal candidate will be operationally stellar, highly anticipatory, a bridge builder and a catalyst who can effectively navigate a complex academic setting. The COO will proactively identify solutions, drive results, and effectively fulfill the mission of Tampa General Hospital.

The culture of TGH is predicated upon an AKTiVe approach to leadership. This evidence-based active leadership model embodies four key qualities:

An authentic leader is honest about who they are and what they believe. Before making decisions, they seek input from their team members. They provide constructive feedback to highlight strengths and identify areas for improvement. They “walk the walk” by being a role model and they keep their promises.

A kind leader considers the well-being of their team when providing support and making decisions. They listen to their team members, treat them with respect and consider their feelings. They identify ways to improve as learning opportunities and offer assistance in a nonjudgmental manner. They show appreciation to their team members by recognizing and rewarding their hard work.

A transparent leader is clear and honest about the reasons for their decisions and what they expect from their team. They hold briefings to discuss organizational changes and encourage their team members to ask questions and share their views. They provide positive and constructive feedback, so their team members always know where they stand.

A vulnerable leader is willing to show weakness and admit when they are wrong. They view mistakes as opportunities to learn so they will do better in the future. They apologize when appropriate, acknowledge that they do not have all the answers and ask for help when needed.

When enacted through the specific behaviors of our leaders, these qualities help us create a positive and productive working environment where our team members can thrive. As a result, we cultivate engagement, psychological safety, and trust.

Through embracing the AKTiVe leadership model, the COO will positively impact employee engagement, quality, patient safety, and service excellence for outstanding patient experience and meaningful outcomes.

The Organization
Tampa General Hospital (TGH) is a private not-for-profit academic health system with one of the most comprehensive medical facilities in West Central Florida serving over 15 counties with a population in excess of 6.7 million. With one of the largest hospitals in Florida, Tampa General has an outstanding culture with nearly 15,000 team members and providers, and is one of the region’s largest employers.

Consistently recognized for world-class care, Tampa General Hospital is ranked as the #1 hospital in Tampa Bay by U.S. News & World Report for 2023-24 and is nationally ranked as among the top 50 hospitals in the nation in six specialties. Additionally, Tampa General was ranked as “high performing,” or among the top 10% of hospitals in the nation, in five more specialties along with 12 procedures and conditions.

The Wallace Trauma Center at TGH is the area’s only Level I Trauma Center and TGH is one of just two adult & pediatric ABA-verified burn centers in the state of Florida. With five medical helicopters (services provided by Metro Aviation, Inc.), TGH is able to transport critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. The hospital is home to one of the top 5 organ transplant centers in the country, having performed over 13,000 solid organ transplants.

TGH is also a nationally certified comprehensive stroke center. Other outstanding centers include internal medicine, heart & vascular, orthopedics, oncology, high-risk and normal obstetrics, urology, ENT, endocrinology, neurosurgery, gastroenterology, parathyroid and thyroid, and the Muma Children's Hospital at TGH including the Jennifer Leigh Muma Neonatal Intensive Care Unit. TGH is the primary teaching hospital for the USF Health Morsani College of Medicine.

TGH is the region's first and largest teaching hospital, having been affiliated with the USF Health Morsani College of Medicine since the school was created in the early 1970s. As the primary teaching hospital for the USF Health Morsani College of Medicine, more than 700 residents and fellows are assigned to TGH for specialty training in areas ranging from general internal medicine to neurosurgery. In addition, USF medical students, nurses and physical therapy students all receive part of their training at Tampa General. Faculty of the USF Health Morsani College of Medicine admit and care for patients at TGH, as do private-practice physicians, many of whom also serve as adjunct clinical faculty.

Tampa General is a not-for-profit, tax-exempt, 501(c)(3) corporation, governed by a volunteer board of directors. The board is responsible for guiding strategy and overseeing hospital quality.

Flagship Hospital Campus Services:

Bariatric Center
Bloodless Medicine & Surgery
Cancer Institute
Digestive Diseases Institute
Ear, Nose & Throat Institute
Emergency & Trauma Center
Endoscopy Center
Heart & Vascular Institute
Integrative Medicine
Interventional Radiology
Jennifer Leigh Muma Neonatal Intensive Care Unit
Muma Children's Hospital at TGH
Neurosciences Institute
Orthopedic Institute
Palliative Care
Psychology & Neuropsychology
Regional Aeromedical Transport Program
Regional Burn Center
Rehabilitation Center
Sleep Disorders Center
Parathyroid & Thyroid Institute
Transplant Institute providing adult heart, kidney, liver, lung, pancreas and pediatric kidney transplants
Urology Institute
Women’s Center

University of South Florida Tampa General Physicians

In July of 2020, TGH and USF agreed to an enhanced clinical affiliation dedicated to world-class patient care, education and research. This significant milestone builds upon Tampa General’s longstanding relationship and commitment to improving health care in Tampa Bay and across Florida.

The enhanced affiliation enables the two organizations to align administrative and clinical practice areas into a new organization, an effort mirrored across the country as most top-ranked medical schools and hospitals move toward integrated models that bolster both academics, research and clinical care. The new organization, the University of South Florida Tampa General Physicians, is jointly governed by both TGH and USF.

TGH and USF have worked closely together for nearly 50 years, since the opening of the medical school in the early 1970s. This endeavor builds on this longstanding relationship and enables the two organizations to advance more quickly and broadly on a variety of strategic goals.

Tampa General Medical Group

Tampa General Medical Group (TGMG) is a multispecialty physician group with practice locations in Hillsborough, Pinellas and Pasco counties. TGMG physicians specialize in family practice, internal medicine, pediatrics, transplant cardiology, endocrinology, hepatology, nephrology, oncology and surgery.


The Tampa General Hospital Foundation was formed in 1974 by a group of compassionate citizens committed to providing meaningful philanthropic support to Tampa General Hospital. The foundation is a private, not-for-profit corporation, and is a qualified charitable organization under section 501(C)3 of the Internal Revenue Code. The foundation’s sole focus is to support the programs and services of Tampa General Hospital and does not make grants or donations to outside organizations. All gifts made to the Tampa General Hospital Foundation stay at Tampa General Hospital.

The Role

Position: Executive Vice President & Chief Operating Officer (COO)
Location: Tampa, Florida
Reporting Relationship: The EVP & COO will report to the President & Chief Executive Officer, John Couris

Purpose of Position
This is a time of high growth and an opportunity to build upon the outstanding reputation of Tampa General. The COO will be responsible for the strategic guidance and operational leadership to all hospital departments and service lines, including clinical operations, support services, Care Com Central Command Center and ancillary services to ensure the efficient delivery of patient care, optimization of resource utilization, and enhance operational performance. The COO will work collaboratively to ensure quality improvement initiatives, patient safety protocols, and evidence-based practices are hardwired to enhance clinical outcomes, reduce medical errors, and improve patient satisfaction. This leader will work in tandem with the CFO to ensure financial planning, budgeting, and financial performance management is directed toward the fiscal health and sustainability of the hospital.

Under the direction of the President & CEO, and in alignment with the entire executive team, the COO will be responsible for the execution, coordination, integration, and optimization of the flagship facility. The COO will be accountable for translating institutional priorities into operational tactics to achieve the goals and objectives and to fulfill the mission of TGH.

The COO is expected to be a highly effective, experienced, consensus-building leader who will inspire as well as bring operational efficiencies to the organization as it continues to raise the bar on delivering the best-in-class services. While highly integrated and aligned with its academic partners, as well as mission-driven and outward facing in its commitment to the communities it serves, this leader will build upon the foundation of strength of the organization and will foster strong physician and clinical engagement to deliver an exceptional patient experience. The individual will share the vision and values of TGH, demonstrate great integrity, and be seen by all stakeholders as trustworthy, proactive, transparent, and optimistic.

Essential Functions and Responsibilities

Essential Functions
▪ Develops and implements strategic initiatives and operational plans to achieve organizational goals and objectives, ensuring alignment with the hospital's mission and vision.
▪ Approves the selection of hospital executives to oversee the finance, human resources, marketing, and supply chain management work areas within the hospital network.
▪ Decides on the feasibility of strategic priorities and financial targets based on historical data and analytical reports.
▪ Identifies opportunities for operational improvement, cost reduction, and workflow optimization to enhance efficiency and effectiveness across all departments and functions.
▪ Fosters collaborations and open communication across clinical and non-clinical departments to support interdisciplinary care delivery and operational integration, promoting a culture of teamwork and collaboration.
▪ Sets subsidiary business standards for emergency preparedness initiatives, disaster response protocols, and business continuity strategies, ensuring the hospital's readiness to respond to emergencies and crises effectively.
▪ Establishes an operations strategy to support business objectives that build collaborative relationships within the hospital network.
▪ Forecasts healthcare data for the region in order to ensure the effective allocation of hospital resources.
▪ Guides the implementation of initiatives to enhance communication, empathy, and responsiveness in patient interactions, promoting patient-centered care and satisfaction throughout the hospital.

Key Responsibilities
▪ The COO will have day-to-day responsibility for effective and efficient operation of TGH focusing on service and operational excellence, service line growth, quality and safety and physician and employee engagement.
▪ The COO will lead TGH’s operational initiatives to seek efficiencies through technology, new models of care, and innovative solutions.
▪ Working in conjunction with other key leaders, the COO will identify and analyze patient flow, productivity and length of stay opportunities to enhance the patient experience.
▪ Integrating clinical and operational excellence, the COO will foster key relationships across all service lines, clinical departments and with medical team members to ensure best practices are being utilized and advanced.
▪ The COO will maintain knowledge of emerging technologies and trends in operations leadership; identify training needs and ensure proper training is developed and provided to team members.
▪ Proactively and systematically appraises and evaluates the hospital’s overall operations and openly shares strengths and gaps with a solution-oriented mindset.
▪ Actively participates in Board, Board Committees and medical staff committees as requested by the CEO.
▪ Promotes open dialogue, an environment of inclusion, expression of ideas and promotes communication in all directions throughout the organization.
▪ Create an environment that fosters team investment and excellence and creates opportunities to give team members the latitude to develop and achieve.
▪ Leads, influences and empowers direct reports while encouraging commitment to a common vision and promotion of collaborative teamwork.
▪ With the construction of a new tower, the COO will play a significant role in facilities planning and the development of service delivery systems to maximize the efficiencies of patient care and access.
▪ The COO will create an environment of inclusion and safety, where all members feel valued and respected for their contributions.

The Candidate

The ideal candidate will possess the following education, training, experience, competencies, and personal characteristics.

Professional Experience and Essential Qualifications

The Chief Operating Officer of TGH will possess the following experience and capabilities:

▪ 7+ years progressive hospital operations leadership executive experience
▪ Adept at execution and delivery (planning, delivering, and supporting) skills
▪ Adept at business intelligence
▪ Adept at collaboration and teamwork
▪ Adept at digital literacy skills
▪ Mastery of problem solving and decision-making skills
▪ Mastery of growth mindset (agility and developing yourself and others) skills
▪ Skilled communicator who influences and negotiates with great latitude on outcomes.

Education and Training
▪ The successful candidate will possess a Bachelor’s degree or equivalent in healthcare administration, business administration, graduate of accredited medical school and completion of accredited residency program, or related field.
▪ A Master’s Degree or equivalent (MBA or similar management degree) is preferred.

Personal Attributes and Competencies

Core Values
Courage: Being an agent of change and operating with a high degree of transparency even in the face of challenges. Tell the truth in a way people can verify for themselves.
Integrity: Interacts transparently, ethically, and honestly in all situations. Takes appropriate action to protect confidential information. Reports concerns and errors in a timely manner; supports their team members who report concerns and errors. Listens to understand. Provides timely, open and honest communication. Apologizes when things go wrong without making excuses or blaming others. Keeps commitments by saying what they will do and then doing it.
Compassion: Respects the dignity of every person and every role. Shows genuine kindness to all individuals. Acts in culturally appropriate and inclusive manner. Shows empathy for others by recognizing their current situation, identifying their needs and responding with compassion. Anticipates the needs of their team, colleagues, patients, visitors, and healthcare partners and meets those needs.
Accountability: Holds themselves accountable first and holds others accountable second. Acts as a responsible steward for the people and resources entrusted to their care. Utilizes TGHH resources in a safe, efficient, and ethical manner. Clearly communicates performance and outcome expectations, and progress for themselves and their team(s). Values diversity and champions inclusion.
Excellence: Demonstrates a track record of results. Gets the right things done. Meets and exceeds performance metrics from their department(s) and self. Represents TGH, their team, colleagues, and patients in a positive way. Successfully executes their plans and projects on time and on budget. Adheres to all patient safety, regulatory, and employment practices.
Belonging: Creates and supports an environment where all Team Members, Providers, Leaders, patients, and visitors feel a sense of belonging within our organization.

P&L / General Management: Experience running a P&L of scale for a large hospital or health system for a minimum of 7+ years and driving financial outcomes and communicating effectively to all key stakeholders.
Business Sector: Relevant hospital, health system operational experience, knowledge of and/or experience in an AMC environment.
Prior COO Experience: Experience as an enterprise-wide COO (for-profit, not-for-profit, academic, integrated system or independent community hospital).
Financial Management Metrics: Experience driving financial outcomes, decisions, managing the budget and communicating with key stakeholders (e.g., CEO, board, leadership, team members and other key partners).
Organization Scale & Complexity: Experience leading a division, region, or hospital at scale with some degree of complexity (matrixed structures, shared services).
Innovation: Experience creating and/or scaling new ideas (e.g., new service lines or care models; expanding beyond the core; etc.).
Large-Scale Change or Transformation: Experience leading a significant organizational change or business transformation (e.g., in strategy, operations, process, culture).
Team & Culture Builder: Experience and track record of attracting and building strong and diverse leadership teams, aligning large groups of people, and creating a highly engaged, authentic, winning culture.
Operations & Execution: Experience related to core operations, including procuring resources, services, continuously improving efficiencies to drive quality, safety and outcomes.
Customer Experience: Experience building long-term consumer relationships, understanding the consumer value drivers, developing patient solutions, creating and executing strategies, and building consumer loyalty.

Leadership Capabilities
Builds Effective and Inclusive Teams: Builds diverse and inclusive teams with complementary capabilities to accomplish the organization's objectives.
Collaborates Across Ecosystems: Partners across and through multiple networks with mutually beneficial decisions, assets, resources, and results.
Develops Enterprise Talent: Sees talent as an enterprise resource, builds sustainable pipelines, and shares and leverages talent across the organization.
Drives Enterprise Results: Drives results that deliver value for all stakeholders across the enterprise and ecosystem.

Key Mindsets and Traits
Courage: Identifies and addresses enterprise problems and opportunities, even when unpopular, fear-provoking, challenging, or outside one's direct control.
Awareness of Self and Impact: Believes that deep understanding of and lifelong learning about oneself is foundational to maximize one's impact across the enterprise.
Integrative Thinking: Recognizes that situations and people need to be interpreted in the context of the enterprise and beyond, balancing multiple tensions to generate creative resolutions that are more than the sum of the parts.
Inclusion to Multiply: Multiplies their impact through powerful, authentic connections with, and inclusive of, others.
Purpose: Transcends self-interest; applies and grows their gifts in order to more powerfully give to others, the enterprise, and society.

Humility & Approachability: The degree to which a person is humble, considerate, collaborative and inclusive, open to differences, forthright with others and easy to get along with.
Agility: The degree to which a person is flexible, curious about new ideas, comfortable with ambiguity and changes in direction, and open to taking risk.
Resilience & Energy: The degree to which a person is well-adjusted and aware, maintains energy and stamina, and stays calm in difficult situations.
Presence & Influence: The degree to which a person engages with others, is poised, persuasive, assertive and able to take charge.
Striving: The degree to which a person shows drive and persistence, works steadfastly to achieve standards, and demonstrates confidence and credibility.

The Community

Tampa, Florida

The Tampa Bay Area is the region of west central Florida adjacent to Tampa Bay. The Tampa Bay region consists of four contiguous metropolitan areas of Tampa-St. Petersburg-Clearwater; North Port-Sarasota- Bradenton; Lakeland-Winter Haven and Homosassa Springs. The region includes the eight counties of Citrus, Hernando, Hillsborough, Manatee, Pasco, Pinellas, Polk and Sarasota. It is often considered equivalent to the Tampa–St. Petersburg–Clearwater Metropolitan Statistical Area (or MSA).

Tampa Bay’s well-educated and diverse population of over 4.3 million residents is a perfect complement to the wide array of real estate options and robust and innovative industry activity within the communities of Tampa Bay.

Tampa Bay enjoys an average temperature of 73 degrees and holds the record for the most consecutive days of sunshine, which makes Tampa a beautiful place to play. From canoeing the scenic Hillsborough River to biking or jogging alongside the Bay, Tampa has something for everyone. Fish from a pier or charter a deep-sea fishing boat. Play one of Tampa’s dozens of beautiful golf courses year-round. Enjoy a walk on the beach at sunset.

The opportunities for physical activity are endless. With year-round sunshine, the Tampa Bay region offers events throughout the year that highlight the unique and diverse culture of the community. The region hosts a variety of film festivals including the Sarasota, the Sunscreen, the International Gay & Lesbian, and the Gasparilla Festivals. Hundreds of thousands gather every year for popular events such as the Gasparilla Pirate Invasion, the Floral City Strawberry Festival, the Labor Day Weekend Bluegrass Festival, the Cortez Seafood Festival, the Chasco Fiesta, the Lakeland Pig Festival, the Florida Strawberry Festival, the Kumquat Festival, the Florida International Air-show and holiday boat parades.

Arts and culture are prominent in Tampa’s ever-changing downtown. The Tampa Museum of Art is a cultural landmark situated along the Tampa Riverwalk in the city’s downtown. The museum opened its award-winning home in 2010 and is the region’s largest museum devoted to art of our time. The museum’s 14,000-square-foot LED installation on its façade has become an iconic image for Tampa. Performing arts in the tri-city area are plentiful through the Straz Center for the Arts, Ruth Eckerd Hall, and the Mahaffey Theatre in the downtown waterfront of St. Petersburg.

Tampa has very active professional sports teams including the NFL’s Tampa Bay Buccaneers, MLB’s Tampa Bay Rays, and the NHL’s Tampa Bay Lightning. The New York Yankees call Tampa their home for spring training while the University of South Florida Bulls and University of Tampa Spartans provide multiple NCAA sports for the area


Korn Ferry shall provide equal employment opportunity to all qualified candidates, and will refer candidates without regard to race, color, religion, national origin, sex, age, disability, veteran status or any other legally protected basis.