Req Number: ID683
Location: Washington, DC
Posted: 4/15/2019
Category: Government/Not-For-Profit : Education
Job Type: Permanent


Our client, Electronic Transactions Association ("ETA"), seeks a Chief Executive Officer. This individual will serve as a strategic leader, addressing the dynamic needs of this complex and broad industry.

The Electronic Transactions Association (ETA) is payments technology. The Association is the hub of activity for financial institutions, networks, payments companies, FinTech and technology innovators. ETA is where the payments technology world does business, gets educated, engages in policy advocacy, and invents the future of commerce. ETA members power our economy through secure, reliable and rewarding experiences for merchants and consumers.
As the leading trade association for the payments industry, the ETA represents over 500 companies worldwide involved in electronic transaction processing products and services. The purpose of ETA is to influence, represent, monitor and shape the payments industry by providing leadership through education, advocacy and the exchange of information. ETA’s membership spans the breadth of the payments industry to include independent sales organizations (ISOs), payments networks, financial institutions, transaction processors, mobile payments products and services, payments technologies, and software providers (ISV) and hardware suppliers.
As the ETA embarks on the search for its next President and CEO, it enjoys a strong foundation to build upon. In collaboration with the Board, the next leader will set the vision and strategic direction for the future. S/he will provide inspirational leadership to communicate convincingly the organization’s priorities across multiple media to many diverse audiences forming relationships within industry and other associations. H/she will be the industry’s representation to federal and local governments. S/he will continue to strengthen ETA’s brand, while engaging the staff and members to execute upon its strategy.
The Chief Executive Officer will report to the Chairperson and President of the Board of Directors. S/he will serve as a strategic leader and advocate for the ETA, partnering with the Board, staff and key stakeholders to address the dynamic needs of a complex and broad industry. The CEO will be responsible for overseeing the association’s operations with a strong emphasis on building and retaining membership and ensuring that the ETA provides a robust and relevant value proposition to its members. 
S/he will provide inspirational leadership and effective management of the organization and staff. The CEO will foster a collaborative culture of member and staff engagement, innovation, education, and advocacy. More specifically, the CEO is responsible for the following:
  • Board Relations: Build and maintain a trusting, collaborative, and transparent relationship with the Board of Directors. Provide regular feedback to the Board on strategic, operational, and programmatic matters impacting the organization, keeping them apprised of progress and challenges in meeting key goals in strategic and operational plans.
  • External Relationships. Serve as the organization’s primary spokesperson and proactively represent ETA’s members before a wide range of constituencies, including policymakers, the media, peer associations, and other external stakeholder groups. Build and support partnerships and coalitions consistent with ETA’s overall mission and priorities. Drive engagement with key industry partners including the card brand network such as Visa, MasterCard, among others.
  • Strategic Direction. Develop and implement a long-range strategic plan for ETA in conjunction with the Board, ensuring the organization remains relevant to an industry in a period of constant disruption, innovation, and heightened competition from technology providers. Ensure the ETA anticipates macroeconomic trends and their impact on ETA’s strategy. Provide leadership in achieving the vision and mission of the organization and ensure alignment with financial and operational goals.
  • Membership Value. Ensure ETA offers a strong value proposition to members and delivers relevant offerings, tools, and services to meet their evolving needs. Develop timely and relevant programs and educational offerings to help members adapt to a rapidly changing industry.
  • Revenue Generation. Build upon current revenue sources, specifically the Association’s annual conference, TRANSACT, and identify new value-added services/products to diversify revenue. Continue to enhance and develop innovative programming, publications, events, and educational resources to continually increase value for members. Actively drive ETA’s long-term financial growth and stability to secure funding from a diversity of sources.
  • Staff Leadership. Lead and engage professional team of approximately 25 staff who demonstrate a commitment to excellent member service and delivery of relevant and timely publications, educational programs, tools, advocacy, and events. Attract, inspire, and retain a strong, motivated staff while developing future leaders for ETA. Maintain a culture of customer service, performance and accountability.
  • Financial and Operational Oversight. Develop and ensure a balanced budget annually that is aligned to the strategic goals of the organization. Develop strategies to enhance the overall financial health of the organization. Provide fiscally responsible administration in an effort to maintain and grow the organization’s financial position, while anticipating market trends that may impact ETA’s budget.
  • Regulatory Oversight. Lead and represent the industry with federal, state and local governments as electronic payments faces increasing oversight and regulation. Develop, maintain, and strengthen relationships with government officials to advance policy priorities and advocate on behalf of membership before key government bodies.
The ETA is seeking a strategic leader of high ethical integrity, with the relevant experience, background and leadership competencies to advance the organization’s mission and impact with members. The CEO will be a humble, charismatic, and forward thinking “servant” leader who will serve as an ambassador for members, while advancing policy priorities with government officials. The ideal candidate will have a strong commitment and passion for advancing the mission and vision of ETA. Specific experience and qualifications will include:
  • At least 10 years of executive-level leadership experience in an Association of comparable size, complexity, and scope. Experience within the industry is possible if the executive has strong policy experience and proven leadership skills. Payments industry experience is ideal but not required.
  • A dynamic and strong leader with experience uniting and growing an organization, developing and executing on a strategic vision for the future, and providing thought leadership for the industry.
  • Strong board relations experience.
  • Effective track record in advocacy and public policy leadership before government officials at all levels. A reputation for successfully operating in a bi-partisan manner.
  • A track record for effectively empowering and developing staff, including recruiting and retaining top caliber professional talent.
  • Visionary leadership with an ability to operate as a solutions architect, identifying emerging industry trends and their long-term impact on ETA’s members and the payments industry as a whole.
  • Proven management, business, and financial acumen within an organization of similar scale and
  • complexity. Technology savvy with an understanding of how to leverage new tools to better serve
  • members and communicate about the importance of the industry.
  • Prior experience overseeing an industry leading conference, broadening the sponsorship and attendance, while continuously updating the program to reflect changes in the industry is desirable.
  • An ability to generate new and diverse revenue sources while managing the operating budget in a cost constrained environment.
  • Outstanding interpersonal and relationship building skills, including the ability to relate well to a wide range of constituencies. A natural understanding of people, relationships, institutions, and politics.
  • A collaborative, inclusive leader and team player who is collegial, and open to partnering with others. Possesses political savvy and diplomatic skills.
  • Stellar communications skills, serving as a principal liaison to draw awareness to the organization’s values, vision and mission. Superb listening skills with an ability to clearly articulate the message and command the respect of his/her audience.
  • Strong executive presence with the gravitas required to interact with senior leaders in the industry and government officials.
  • Unquestionable integrity, credibility and character, demonstrated high moral and ethical behavior.
Master’s degree is preferred; Bachelor’s degree required.
A competitive compensation package will be made available to the qualified candidate.


Please submit resumes and letters of interest to Becky Graham at



Korn/Ferry shall provide equal employment opportunity to all qualified candidates, and will refer candidates without regard to race, color, religion, national origin, sex, age, disability, veteran status or any other legally protected basis.





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