The University of California (UC) is a premier institution of higher education recognized nationally and internationally for excellence in teaching, research, and public service. The UC system, with an operating budget totaling $47.1 billion, serves more than 290,000 students, employs over 240,000 faculty and staff, and includes two million alumni living and working around the world.

The University of California Office of the President (UCOP) is the system-wide headquarters of the University, managing its fiscal and business operations and furthering its public interest, academic, and research missions. It supports campuses and students through system-wide funding and programs; manages the University’s multi-billion-dollar operations and investments; oversees medical centers and national labs; provides centralized labor relations and legal services; and promotes the well-being of its diverse and large workforce through benefits and retirement programs.

UCOP invites nominations and applications for the next Executive Director of the Retirement Administrative Service Center (RASC). The RASC counsels members of the University as they transition into retirement and provides long-term pension and retirement health benefits support to approximately 100,000+ existing retirees, survivors, dependents, and contingent annuitants from across the UC System.

The Executive Director oversees the RASC and reports to the Vice President of Systemwide Human Resources. This leadership role is responsible for all Member Services, including Workforce Management, Reporting, Data & Analytics, Quality Assurance, Business Solutions, and Vendor Performance. The RASC has a newly implemented operating model that is member-centric, proactive, transparent, and accountable. The Executive Director will foster and support a service-oriented culture that is responsive to member needs and ensures systems technology aligns with organizational priorities. These efforts include playing a critical role in achieving the business objectives of Systemwide Human Resources and the University by accelerating data driven decisioning to provide timely insights and lead formation of effective strategies to protect and optimize performance.

A minimum 10 years of relevant experience in a management, supervisory, or leadership position

in delivering and managing complex call/customer service contact centers is required. The Executive Director will possess strong analytical and problem-solving abilities, with a focus on data-driven decision making and continuous improvement. The Executive Director must demonstrate the ability to effectively supervise, delegate, communicate, mentor, and solve problems with a diverse and creative staff. A strong working knowledge of best practices and key performance improvement metrics in service center operations management is also required.

Compensation Pay Scale: $290,000 - $335,000 annually, commensurate with experience. Full Salary Range: $186,300 - $382,500. UCOP is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The full salary range shows the growth potential for this position and the pay scale is the budgeted salary or hourly range that the University reasonably expects to pay for this position. It is not typical for an individual to be offered a salary at or near the top of the full salary range for a position.

Applications must be complete to be reviewed for consideration. A complete application includes: 1) Resume or Curriculum Vitae, 2) a letter of interest highlighting the applicant’s personal interest and relevant leadership experience, and 3) submission of the Applicant Self-Identification Form (will be provided by Korn Ferry to those who submit (1) and (2) above). Candidates invited for interviews must also provide an Equity, Diversity, and Inclusion Contribution Statement.

UCOP has retained Dr. Josh Ward, Senior Client Partner at Korn Ferry, to assist with this search. Review of candidate materials will begin immediately and the ability to apply or nominate will continue until the position has been filled.

For a copy of the full-length position description, or to submit applications materials, inquiries, or nominations, please contact Lori Hemmer at Lori.Hemmer@KornFerry.com by Monday, October 7, 2024, for priority consideration.

Successful completion of a background check is required for this critical position.

Smoke Free Work Environment: UCOP is smoke & tobacco-free as of January 1, 2014.

The University’s vaccination policy can be found at: Policy on Vaccination Programs.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. The complete University of California Anti-Discrimination policy can be found at:

Anti-Discrimination Policy.