About the Company

Headquartered in Ontario, Right Time Group of Companies (“Right Time”) is a leading provider of home comfort solutions across Canada, specializing in heating, air conditioning, indoor air quality, plumbing and electrical services. Right Time is backed by private equity firm – Gryphon Investors; the company has been expanding rapidly through acquisitions with nearly 1,300 staff in Canada.

As a Canadian-owned HVAC service provider, Right Time prides themselves in their commitment to best practices, customer service, and contemporary energy efficiency and safety standards. Their technicians have completed the Right Time™ certification; standardized and accredited training is offered to every technician to ensure a truly reliable standard of excellence is achieved. 

The Opportunity

Right Time Group of Companies is seeking an experienced and strategic Regional General Manager to lead approximately 70-80 employees spanning HVAC service and installation, sales, plumbing, and warehouse, with over $20 Million in revenue across three key Ontario locations: London, Guelph, and Waterloo/Kitchener. This individual will provide overarching leadership and direction to drive operational excellence, employee engagement, and sustainable growth.

The Regional General Manager will serve as a role model for the company’s CORE Values, fostering a culture of accountability, collaboration, and service excellence. This role is responsible for achieving revenue targets, ensuring financial profitability, and maintaining superior customer service standards across all branches.

The ideal candidate is a results-oriented operational leader with a commercial mindset with a strong track record in B2C service delivery, preferably within the HVAC or related home services industry. A strategic thinker and effective communicator, the successful candidate will bring demonstrated expertise in budgeting and financial management, stakeholder engagement, and leading high-performing, multi-site teams.

Key Responsibilities

• Implement strategic and tactical changes to improve efficiency, reduce cost, increase sales, and ensure quality workmanship.
• Conceptualize and implement plans across all product and service offerings to meet and exceed targets with new and existing customers.
• Develop and execute strategic plans that drive growth, profitability, and sustainability, positioning the Company as an industry leader.
• Align regional priorities with corporate strategy, collaborating closely with Finance, HR, Marketing, and IT to ensure enterprise-wide execution.
• Lead change management initiatives, ensuring buy-in and execution of new systems, processes, or strategic shifts across the branches.

• Monitor and report on operational activities, cost, and forecast data.
• Design and continuously improve workflows for all customer-facing roles, ensuring consistency in service delivery, efficiency, and experience.
• Monitor, maintain and control inventory levels.
• Support technical quality management in the delivery of high-quality installations and attend relevant accreditation requirements and site inspections.
• Oversee all aspects of the operations, from sales and service to installation and maintenance, ensuring seamless daily activities.
• Manage vendor relationships, enforce quality standards, and ensure compliance with regulations.
• Evaluate and optimize branch-level processes, ensuring scalability, repeatability, and alignment with national standards.
• Champion technology adoption, leveraging tools and systems to improve scheduling, inventory, service visibility, and customer experience.

• Forecast accurate monthly and job-based project revenue and gross profit.
• Drive results and accountability across team to ensure achievement of revenue targets. Ensures achievement of both financial and operational objectives.
• Review dashboards and financial reports and take appropriate action.
• Participate in developing the yearly budget planning for assigned branch and manage to budget throughout the year.
• Meet gross margin targets; drive growth across the entire portfolio.
• Develop and manage budgets, financial forecasts, and KPIs, optimizing profitability and informed decision-making.
• Implement smart cost optimization strategies that preserve service quality while improving operational leverage.
• Lead branch-level capital and resource planning, ensuring alignment between headcount, fleet, facilities, and expected growth.
• Identify levers for financial improvement across pricing, mix, utilization, and productivity to maximize EBITA.

• Inspire and motivate the team by fostering creativity and encouraging them to challenge their workflows and processes and make them better every day.
• Build a high-performing team by recruiting top talent, developing internal leaders, and fostering a performance-driven culture rooted in accountability and excellence.
• Lead and mentor the management team, fostering professional growth, talent development, and a positive workplace culture.
• Drive employee engagement and satisfaction through effective communication and recognition.
• Foster a culture grounded in safety, service, integrity, and continuous improvement.
• Build a succession pipeline, identifying and developing high-potential talent for future leadership roles.
• Drive performance management discipline, ensuring clarity of expectations, regular coaching, and accountability across the leadership team.

• Partner with the Central Marketing Team to develop innovative sales strategies that surpass targets, expanding our reach and influence in the market.
• Develop and maintain productive relationships with customers, general contractors, subcontractors, and suppliers.
• Champion marketing initiatives that elevate the brand and engage the target audience.
• Ensure customers have a positive experience and monitor experience metrics through reviews, call centre feedback, and customer surveys; respond to trends with targeted action plans.
• Leverage digital insights and customer data to improve service offerings, drive loyalty, and differentiate from competitors.
• Enable a proactive voice-of-customer feedback loop, driving continuous improvement in customer experience and responsiveness. 

Experience and Professional Qualifications

• A degree holder with a minimum of 10+ years of progressive leadership experience, including multi-site or regional oversight or sales experience within an organization that provides services to the business and consumer sectors. Exposure to direct B2C experience within the HVAC space preferred. 
• Strong financial acumen, backed by a history of successful budgeting and financial management. 
• Excellent interpersonal skills to lead teams, engage stakeholders, and build relationships. 
• Results-oriented with a strong sales acumen and robust operational knowledge. 
• Proven strong leadership, training and motivation skills with a track record of successfully managing and developing high performing teams. 
• Demonstrated problem solving, strategic planning, decision making and project management skills. 
• Work effectively within unionized environments where applicable, maintaining productive relationships and operational continuity.         
  

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  Korn Ferry shall provide equal employment opportunity to all qualified candidates, and will refer candidates without regard to race, color, religion, national origin, sex, age, disability, veteran status or any other legally protected basis.