The Relationship Manager – HOA & Specialty Deposits is responsible for leading and growing a team of bankers focused on specialty deposit market segments. This specialty team will focus on HOAs, Title, Escrow, 1031 Exchanges, Trust & Estates, Fintech, and Payment Processor firms, in addition to other deposit rich specialty industries. This role involves driving revenue growth and acquiring new business. The candidate will also oversee risk management and relationship management while directing acquisition activities, including conferences and marketing strategy. This position requires strong accountability for achieving business results.

Key Responsibilities:

Revenue Growth:

• Drive revenue through acquisition of net new business and expansion of existing client relationships.

• Develop and implement strategic plans to increase deposits and profitability within specialty segments.

• Set and achieve ambitious growth targets aligned with company objectives.

Business Development:

• Identify and pursue opportunities to acquire new clients in target markets (HOA, Title, Escrow, 1031 Exchanges, Trust & Estates, Fintech, and Payment Processors).

• Build and maintain strong relationships with key stakeholders and decision-makers.

• Develop strategies for cross-selling and consulting with existing clients on products, services and technology integrations.

Risk Management:

• Ensure robust risk management practices are in place for specialty deposit portfolios.

• Monitor and manage compliance with regulatory requirements and company policies.

• Conduct regular risk assessments and implement corrective actions as needed.

Relationship Management:

• Serve as the Senior Leader point of contact for key client relationships, ensuring high levels of satisfaction and retention throughout the team and portfolio.

• Address and resolve complex client issues promptly and effectively.

• Regularly review and enhance client engagement strategies to strengthen relationships.

• Ensure ongoing relationship reviews which include enhancement opportunities through digital channels.

Acquisition Activity:

• Plan and execute business acquisition activities, including participation in industry conferences and targeted marketing events.

• Develop and manage marketing campaigns and promotional activities tailored to specialty deposits.

• Track and analyze the effectiveness of acquisition strategies and adjust as needed for optimal results.

Business Line Ownership:

• Be accountable for the overall performance of the Specialty Deposits business line.

• Set and manage the business line budget, including forecasting and expense control.

• Regularly report on business performance, highlighting key achievements and areas for improvement.

Self-Accountability:

• Hold self and team accountable for meeting or exceeding business goals.

• Demonstrate a high level of personal integrity, professionalism, and commitment to results.

• Continuously seek opportunities for personal and professional growth to enhance effectiveness in the role.

Qualifications:

• Proven experience in Specialty Deposits, with expertise in HOA, Title, Escrow, 1031 Exchanges, Trust & Estates, Fintech, and Payment Processing.

• Strong track record in driving revenue growth.

• Excellent risk management and relationship management skills.

• Experience in planning and executing acquisition activities, including conference participation and marketing.

• Strong leadership, strategic planning, and communication skills.

• Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs.

• Minimum of 7 years of direct sales experience & experience in a financial institution.

Education:

• Bachelor’s degree in: Business, Finance, or a related field; advanced degree preferred.

• Relevant certifications in Treasury Management areas are advantageous.